Assistant Front Office Manager
2025-05-07T19:39:20+00:00
TUI Group
https://cdn.greattanzaniajobs.com/jsjobsdata/data/employer/comp_5892/logo/TUI%20Group.png
https://www.tuigroup.com/en-en
FULL_TIME
Matemwe
Dar es Salaam
00000
Tanzania
Hospitality, and Tourism
Admin & Office
2025-05-19T17:00:00+00:00
Tanzania
8
ABOUT OUR OFFER
- Competitive salary and benefits as standard.
- Permanent contract provided with 25% local social security contribution.
- Additional reward model including financial, travel, health & wellbeing, and lifestyle.
- Hotel accommodation provided with full living package.
- Working within a fast-growing international hotel company within the world’s leading tourism group.
- We promote career development with wide range of international opportunities across our business with an exceptional approach to your learning - access to free learning platforms & language lessons.
ABOUT THE ROLE
- You will handle check-ins, check-outs, room assignments, and guest inquiries, ensuring prompt and courteous service.
- Oversee daily operations, including answering phones, managing reservations, and handling administrative tasks.
- Assist with scheduling, training, and performance evaluations of front desk staff.
- Address guest complaints and issues, ensuring guest satisfaction and positive guest experiences.
- Maintain records, prepare reports, and assist with other administrative tasks as needed.
- Work with other departments (e.g., housekeeping, sales, accounting) to ensure smooth operations and positive guest experiences.
- Ensure adherence to hotel policies, standards, and procedures.
- Provide leadership to front desk staff, ensuring they provide excellent customer service.
- Assist with training and development of front desk staff, including performance reviews and disciplinary action.
- Maintain clear and effective communication with guests, colleagues, and other departments.
- Ensure the front office area is well-maintained and tidy, and that all necessary supplies are available.
ABOUT YOU
- More than 5+ years experience in hospitality industry, ideally within a leadership role.
- Previous experience working within a fast- paced 5* hotel environment
- Strong motivational skills and ability to successfully lead a diverse and cohesive team
- Exceptional interpersonal skills and attention to detail.
- Polite, pleasant demeanour with a neat appearance.
- Possesses creativity, professionalism, and human resources management capabilities.
- Capable of handling pressure and resolving guest requests and complains.
- Ability to coordinate and prioritize tasks such as cost management while maintaining operational standards.
- High ethical standards and integrity.
- Strategic thinking and planning capabilities.
You will handle check-ins, check-outs, room assignments, and guest inquiries, ensuring prompt and courteous service. Oversee daily operations, including answering phones, managing reservations, and handling administrative tasks. Assist with scheduling, training, and performance evaluations of front desk staff. Address guest complaints and issues, ensuring guest satisfaction and positive guest experiences. Maintain records, prepare reports, and assist with other administrative tasks as needed. Work with other departments (e.g., housekeeping, sales, accounting) to ensure smooth operations and positive guest experiences. Ensure adherence to hotel policies, standards, and procedures. Provide leadership to front desk staff, ensuring they provide excellent customer service. Assist with training and development of front desk staff, including performance reviews and disciplinary action. Maintain clear and effective communication with guests, colleagues, and other departments. Ensure the front office area is well-maintained and tidy, and that all necessary supplies are available
More than 5+ years experience in hospitality industry, ideally within a leadership role. Previous experience working within a fast- paced 5* hotel environment Strong motivational skills and ability to successfully lead a diverse and cohesive team Exceptional interpersonal skills and attention to detail. Polite, pleasant demeanour with a neat appearance. Possesses creativity, professionalism, and human resources management capabilities. Capable of handling pressure and resolving guest requests and complains. Ability to coordinate and prioritize tasks such as cost management while maintaining operational standards. High ethical standards and integrity. Strategic thinking and planning capabilities.
JOB-681bb6e8d4834
Vacancy title:
Assistant Front Office Manager
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Admin & Office]
Jobs at:
TUI Group
Deadline of this Job:
Monday, May 19 2025
Duty Station:
Matemwe | Dar es Salaam | Tanzania
Summary
Date Posted: Wednesday, May 7 2025, Base Salary: Not Disclosed
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JOB DETAILS:
ABOUT OUR OFFER
- Competitive salary and benefits as standard.
- Permanent contract provided with 25% local social security contribution.
- Additional reward model including financial, travel, health & wellbeing, and lifestyle.
- Hotel accommodation provided with full living package.
- Working within a fast-growing international hotel company within the world’s leading tourism group.
- We promote career development with wide range of international opportunities across our business with an exceptional approach to your learning - access to free learning platforms & language lessons.
ABOUT THE ROLE
- You will handle check-ins, check-outs, room assignments, and guest inquiries, ensuring prompt and courteous service.
- Oversee daily operations, including answering phones, managing reservations, and handling administrative tasks.
- Assist with scheduling, training, and performance evaluations of front desk staff.
- Address guest complaints and issues, ensuring guest satisfaction and positive guest experiences.
- Maintain records, prepare reports, and assist with other administrative tasks as needed.
- Work with other departments (e.g., housekeeping, sales, accounting) to ensure smooth operations and positive guest experiences.
- Ensure adherence to hotel policies, standards, and procedures.
- Provide leadership to front desk staff, ensuring they provide excellent customer service.
- Assist with training and development of front desk staff, including performance reviews and disciplinary action.
- Maintain clear and effective communication with guests, colleagues, and other departments.
- Ensure the front office area is well-maintained and tidy, and that all necessary supplies are available.
ABOUT YOU
- More than 5+ years experience in hospitality industry, ideally within a leadership role.
- Previous experience working within a fast- paced 5* hotel environment
- Strong motivational skills and ability to successfully lead a diverse and cohesive team
- Exceptional interpersonal skills and attention to detail.
- Polite, pleasant demeanour with a neat appearance.
- Possesses creativity, professionalism, and human resources management capabilities.
- Capable of handling pressure and resolving guest requests and complains.
- Ability to coordinate and prioritize tasks such as cost management while maintaining operational standards.
- High ethical standards and integrity.
- Strategic thinking and planning capabilities.
Work Hours: 8
Experience in Months: 60
Level of Education: associate degree
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