Organization: Yas

Position: Application Support Engineer

QUALIFICATIONS AND EXPERIENCE

Bachelor’s degree in:

• Information Technology
• Computer Science
• Electronics
• Or another technology-related field

Knowledge of system administration on:

• UNIX
• Windows
• Linux Operating System

At least 2 to 3 years of work experience in a business applications support role will be an added advantage.

Working knowledge of database programming, including:

• PSQL
• TSQL

Database programming knowledge will be an added advantage.

CORE RESPONSIBILITIES

• Provide support on critical applications in the company.
• Definition, execution, and maintenance using server-side scripting engines.
• Gather and analyse application logs and performance metrics and work with team members to troubleshoot and debug application issues.
• Identify process improvements for support-related functions and other processes such as testing strategy.
• Identify and implement improvements to application logging, reporting, and monitoring.
• Participate in post-mortem discussions around software-related production incidents and communicate about technical issues and resolutions.
• Work with 3rd party vendors as needed on vendor-related support requests and issues.

COMPETENCIES

• Good knowledge in system integration and standards.
• Good proven ability to be flexible and work hard, both independently and in a team environment, in a high-pressure on-call environment with changing priorities.
• Solid scripting skills, including:
  • Shell scripts
  • Perl
• Working knowledge of system administration on:
  • UNIX
  • Windows
  • Linux Operating System
• Team player with a high level of integrity.

• Provide support on critical applications in the company.
• Definition, execution, and maintenance using server-side scripting engines.
• Gather and analyse application logs and performance metrics and work with team members to troubleshoot and debug application issues.
• Identify process improvements for support-related functions and other processes such as testing strategy.
• Identify and implement improvements to application logging, reporting, and monitoring.
• Participate in post-mortem discussions around software-related production incidents and communicate about technical issues and resolutions.
• Work with 3rd party vendors as needed on vendor-related support requests and issues.

• UNIX
• Windows
• Linux Operating System
• PSQL
• TSQL
• Shell scripts
• Perl
• system integration
• scripting

• Bachelor’s degree in Information Technology, Computer Science, Electronics, or another technology-related field
• Knowledge of system administration on UNIX, Windows, Linux Operating System
• Working knowledge of database programming, including PSQL, TSQL
• Good knowledge in system integration and standards
• Solid scripting skills, including Shell scripts, Perl