Deadline of this Job: 10 August 2022
About the role
We are recruiting for an Airport Services Duty Officer based in Dar Es Salaam, Tanzania.
In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.
Specific accountabilities include:
• Ensuring that passenger and aircraft handling practices conform to the safety and security standards
• Ensuring that all QR aircraft handling standards are met on a shift basis
• Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
• Ensuring proper allocation of manpower and resources in the airport operations
• Completing checks to ensure adequate standards are maintained
• Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
• Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About you
The successful candidate will have the following qualifications and skills:
• Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
• Strong background in Airport or GHA Operations
• Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA.
• Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations.
• Excellent customer focus and service delivery.
• Right to live and work in Tanzania.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
• Responsible for the Customer Service experience in the restaurant by
• Ensuring that the environment is friendly, warm & inviting
• Proactive and solutions-oriented to surpass the customer’s service expectations
• Ensuring that engagement with the customer is authentic, friendly, high energy and engaging
• Executing duties with accuracy, speed and friendliness, including Kiosk interface
• Executing KFC health, safety and hygiene standards
Serving KFC products that meet the standards Matric
• Prefered training in Hospitality industry
• Minimum 1 year customer facing experience
• Passion for customer service
Competencies
• Ability to communicate in a clear, concise and friendly manner
• Strong interpersonal skills
• Confidence in a customer facing role
• Passion for customer service
• Display excellent listening and verbal skills
• Display excellent guest management skills
• Technically savvy to many various layers : kiosk, deliver, click and collect
• Maintain a high and positive energy
• Professionalism
• Ability to multitask
• Team Orientated
• High attention to detail
• Ability to stand/walk and stay focused and alert for extended periods of time
• Remain tactful when facing confrontational situation
About the role
We are recruiting for an Airport Services Duty Officer based in Dar Es Salaam, Tanzania.
In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.
Specific accountabilities include:
• Ensuring that passenger and aircraft handling practices conform to the safety and security standards
• Ensuring that all QR aircraft handling standards are met on a shift basis
• Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
• Ensuring proper allocation of manpower and resources in the airport operations
• Completing checks to ensure adequate standards are maintained
• Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
• Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About you
The successful candidate will have the following qualifications and skills:
• Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
• Strong background in Airport or GHA Operations
• Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA.
• Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations.
• Excellent customer focus and service delivery.
• Right to live and work in Tanzania.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Deadline of this Job: 09 August 2022
Job Responsibilities: • Responsible for the Customer Service experience in the restaurant by
• Ensuring that the environment is friendly, warm & inviting
• Proactive and solutions-oriented to surpass the customer’s service expectations
• Ensuring that engagement with the customer is authentic, friendly, high energy and engaging
• Executing duties with accuracy, speed and friendliness, including Kiosk interface
• Executing KFC health, safety and hygiene standards
Serving KFC products that meet the standards Matric
• Prefered training in Hospitality industry
• Minimum 1 year customer facing experience
• Passion for customer service
Competencies
• Ability to communicate in a clear, concise and friendly manner
• Strong interpersonal skills
• Confidence in a customer facing role
• Passion for customer service
• Display excellent listening and verbal skills
• Display excellent guest management skills
• Technically savvy to many various layers : kiosk, deliver, click and collect
• Maintain a high and positive energy
• Professionalism
• Ability to multitask
• Team Orientated
• High attention to detail
• Ability to stand/walk and stay focused and alert for extended periods of time
• Remain tactful when facing confrontational situation
Deadline of this Job: 09 August 2022
If so then this might just be the position for you. We are looking for a customer care support manager who understands all the ins and outs of working with a dedicated team of support agents to deliver customer satisfaction that leaves everyone smiling. You should be organised, energised, and be a fantastic team leader.
Minimum Requirements:
• Grade 12 and / or relevant qualifications
• ISP experience
• A thorough understanding of NPS and its implementation
• Excellent verbal and written communication skills (English)
• A+ certification
• 2+ years management experience in a call centre
• Team management experience (i.e. IR, leave, shifts, team management, etc.)
• Coaching experience
• Thorough knowledge of call centre operations and technology
• Reporting
• Excel intermediate to advanced
Key Performance Areas:
• People Management
• Coaching the team in order to ensure quality of delivery meets the appropriate NPS standard
• Manage and asses the team to ensure all performance standards are met, including: Customer satisfaction, Sales and Productivity
• Ensure that all HR policies and procedures are observed
• Actively manage the team’s overtime, attendance, timekeeping, holidays, sick days, and any other absence
• Ensure the team is organised effectively to maximize productivity
• Communication and Feedback
• Give regular feedback to agents with regards to action plans that have been set
• Ensure all relevant business communications are communicated to the team
• Communicates information in a timely, accurate and understood manner to all team members
• Reporting and Administration
• Track and accurately update the agents performance
• Compile and communicate reports as required by the business for relevant updates
• Track and report on root cause of customer dissatisfaction and provide recommendations
• Customer Satisfaction
• Drive the focus on improving NPS on every interaction through call listening, quality checking, coaching and feedback
• Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate
• Drive team performance on systems and all metrics in accordance to the department’s requirements
• Be fully knowledgeable of company operations, products and services to ensure the team is providing the customer the best possible solutions and advice
• Drive process improvement throughout the business with both internal & external customers
• Manage / Own a Project
• In this case, understanding and documenting the entire customer journey via flows
• Guiding various parts of the business in tracking touch points in this customer journey
• Present findings to the business and recommend solutions
• Customer Care Team Lead – Support Job Vacancy at Webafrica
Behavioural Competencies:
• Customer service orientated
• Ability to work independently and in a team
• Analytical thinking
• Great planning and prioritization skills
• Ability to thrive in high pressure, fast paced and deadline driven environment
• Innovative and proactive
• Certificate in Social Work from recognized Institution
• Female Sex
• Minimal working experience of at least two (2) years as Matron
Duties and Responsibilities:
• Ensure security of students ii. Counseling students
• Supervise cleanliness activities in dormitories and other Institute environment
• Keeping student families informed about their student health and wellbeing.
• Taking students to hospital for treatment and calling for assistance in case of emergency treatment if necessary.
• Supervise students in the disciplinary matters.
• Perform other duties assigned by Principal related to professional qualifications.
• Undertake any administration tasks as required.
If so then this might just be the position for you. We are looking for a customer care support manager who understands all the ins and outs of working with a dedicated team of support agents to deliver customer satisfaction that leaves everyone smiling. You should be organised, energised, and be a fantastic team leader.
Minimum Requirements:
• Grade 12 and / or relevant qualifications
• ISP experience
• A thorough understanding of NPS and its implementation
• Excellent verbal and written communication skills (English)
• A+ certification
• 2+ years management experience in a call centre
• Team management experience (i.e. IR, leave, shifts, team management, etc.)
• Coaching experience
• Thorough knowledge of call centre operations and technology
• Reporting
• Excel intermediate to advanced
Key Performance Areas:
• People Management
• Coaching the team in order to ensure quality of delivery meets the appropriate NPS standard
• Manage and asses the team to ensure all performance standards are met, including: Customer satisfaction, Sales and Productivity
• Ensure that all HR policies and procedures are observed
• Actively manage the team’s overtime, attendance, timekeeping, holidays, sick days, and any other absence
• Ensure the team is organised effectively to maximize productivity
• Communication and Feedback
• Give regular feedback to agents with regards to action plans that have been set
• Ensure all relevant business communications are communicated to the team
• Communicates information in a timely, accurate and understood manner to all team members
• Reporting and Administration
• Track and accurately update the agents performance
• Compile and communicate reports as required by the business for relevant updates
• Track and report on root cause of customer dissatisfaction and provide recommendations
• Customer Satisfaction
• Drive the focus on improving NPS on every interaction through call listening, quality checking, coaching and feedback
• Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate
• Drive team performance on systems and all metrics in accordance to the department’s requirements
• Be fully knowledgeable of company operations, products and services to ensure the team is providing the customer the best possible solutions and advice
• Drive process improvement throughout the business with both internal & external customers
• Manage / Own a Project
• In this case, understanding and documenting the entire customer journey via flows
• Guiding various parts of the business in tracking touch points in this customer journey
• Present findings to the business and recommend solutions
• Customer Care Team Lead – Support Job Vacancy at Webafrica
Behavioural Competencies:
• Customer service orientated
• Ability to work independently and in a team
• Analytical thinking
• Great planning and prioritization skills
• Ability to thrive in high pressure, fast paced and deadline driven environment
• Innovative and proactive
Deadline of this Job: 05 August 2022
Qualification: • Certificate in Social Work from recognized Institution
• Female Sex
• Minimal working experience of at least two (2) years as Matron
Duties and Responsibilities:
• Ensure security of students ii. Counseling students
• Supervise cleanliness activities in dormitories and other Institute environment
• Keeping student families informed about their student health and wellbeing.
• Taking students to hospital for treatment and calling for assistance in case of emergency treatment if necessary.
• Supervise students in the disciplinary matters.
• Perform other duties assigned by Principal related to professional qualifications.
• Undertake any administration tasks as required.