Deadline of this Job: 30 November 2022
JOB DETAILS:Job Summary
• To advise customers and process banking transactions accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
• Provides specialist advice to clients and other stakeholders within area of expertise
• Analyses client needs and researches solutions (products and services) to meet the needs of clients.
• Prepares plans and designs solutions to meet the needs of clients.
• Where applicable identify sales leads
• Contribute to bottom line growth through identification of sales opportunities
• Compliance: Comply to legislative requirements and internal processes
• Improve customer experience:
• Ensure that customer queries and complaints are timeously addressed
Education
• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)
Deadline of this Job: 28 November 2022
JOB DETAILS:Job Purpose
Effectively carry out Visa, ATM, cards, Mobile Banking & Internet Banking operations.
Key Responsibilities/Tasks
Operations:
• Process ABC related transactions e.g. cards, mobile banking & internet banking related transactions (such as posting or verification in the core banking and related systems)
• Manage Visa card settlement (locals and internationals) and mobile banking & internet banking related transactions settlements.
• Manage prepaid Visa and MasterCard.
• Manage card ordering process eg. upload of card data, receiving form vendors and dispatching to branches.
• Store and maintain all documents/forms appropriately.
• Posting/authorizing card related entries and mobile banking/internet related entries
• Resolve customer queries and respond on time (participate in corporate visits, IB/EB when needed)
• Ensure ageing items in all reconciliations are handled expeditiously.
• Participate and support all ABC related projects.
Compliance:
• Ensure effective implementation of Bank’s operations, procedures and policies regarding ABC products
Customer Service:
• Attend to customer/branch queries/complaints related to alternate channels
Risk Management:
• Implement control self-assessment (RCSA) for ABC in liaison with Manager ABC
• Ensure effective adoption and utilization of risk management tools
• Drive remediation of risk management exceptions identified during audit or risk reviews
• Promote risk management culture
Audit Compliance:
• Respond to Audit (Internal and External) queries related to ABC
Regulatory Compliance:
• Implement and comply to all regulatory guidelines
Administration:
• Provide performance reports to Manager ABC eg. Sales reports
• Work in liaison with ICT to ensure system uptime to support business and channel availability
• Performa nay other duty as may be assigned by the immediate supervisor from time to time.
Skills, Knowledge and Abilities
• Knowledge on Microsoft Applications
• Analytical skills
• Report writing skills
• Communication skills
• Problem Solving Skills
Academic / Professional Qualifications
• Bachelor’s degree in Business Administration, Banking, Finance or related field
Working Experience Required
• A minimum of 1 years working experience at Officer level