Deadline of this Job: 21 October 2022
JOB DETAILS:
Business Support Assistant (Community Feedback Mechanism Operator)
Type Of Contract: Service Contract
Unit/Division: Programme Unit, Rbj
Duty Station (City, Country): Dar Es Salaam, Tanzania
Duration: 12 Months
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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
About WFP
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetime. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
Standard Minimum Qualifications
Education :
Completion of bachelor’s in business administration focused. Bachelor’s in business administration mainly focused on client/customer services management or in other related functional area is desirable.
Experience:
Minimum of 2 years’ experience in client/customer services functions including previous experience with an international organisation. Work experience with a UN or other International Organization’s call centre would be an asset.
Knowledge & Skills:
Excellent customer care and communication skills, a clear and friendly attitude, the ability to follow instructions. Demonstrated attention to detail, solid IT skills (including working on multiple platforms simultaneously), problem-solving skills, ability to work under pressure and multi-task in a professional manner while meeting targets in a highpressure environment. Excellent time management and language skills.
Languages:
Oral and written working knowledge of English, Swahili and Kirundi. French is an asset.
Organizational Context
Under the overall guidance and supervision of the CFM Manager and to support the implementation of a functional CFM, the Business Support Assistant (CFM Operator) is responsible for information sharing, data capturing, case referral and closing the feedback loop in line with SOPs.
Job Purpose
WFP seeks a Business Support Assistant (CFM Operator) to be a community-facing communication focal point that receives, logs and refers feedback from CFM Users and closes the feedback loop with CFM Users in line with Standard Operating Procedures (SOPs). The Business Support Assistant CFM Operator:
• Will receive the appropriate training to conduct their work in a professional manner, including training to register cases on WFP’s corporate system for feedback management (SugarCRM or CO solution for feedback management).
• Is expected to carry out their work in accordance with the UN’s three core principles of integrity, professionalism and respect for diversity. Will sign and adhere to a code of conduct and an oath of confidentiality.
• Will attend and apply relevant trainings.
The Business Support Assistant (CFM Operator) reports to the CFM Manager.
Key Accountabilities (Not All-Inclusive)
• Support the empowerment of communities through the provision of accessible and timely information and participation in decision making processes.
• Help ensure efficient and effective coordination of AAP by collecting and circulating within WFP and the humanitarian architecture information the urgent needs and priorities of affected populations.
• Possess or be willing to acquire professional-grade call handling skills, displaying sensitivity, neutrality, and patience, and adherence to confidentiality and data protection principles.
• Liaise with IT focal point for troubleshooting any issue related to the technology supporting feedback management.
• Demonstrate an ability to learn quickly, follow procedures, and act professionally at all times – especially under times of stress.
• Support an environment of transparency and accountability by:
• Establishing an easy-to-access and safe mechanism through which affected populations can lodge feedback and complaints; and,
• Referring feedback to humanitarian actors to ensure feedback loop closure Specific Responsibilities:
• Receive information requests, complaints and feedback, logging, referring and closing the case and consent status appropriately, accurately and in a timely manner into the CFM customer relationship management (CRM) tool as per the consent provided by the CFM User and in line with SOPs.
• Conduct surveys, if requested.
• Refer cases to the relevant focal point as per the SOP. This includes following procedures for handling sensitive cases, and allegations of sexual exploitation and abuse (SEA) and fraud in a timely manner.
• Apply training and performance management guidance. Provide support to peers as required.
• Apply WFP’s Guide to Personal Data Protection and Privacy (PDPP) to all aspects of the data flow process, in all interactions with the CFM User, and reporting any breaches of the PDPP.
• Maintain a professional standard at all times, especially during difficult or stressful interactions with CFM Users and colleagues.
• Pro-actively identify and report to the CFM Manager areas for improvement of the CFM, including but not limited to the accuracy and quality of information being shared with the CFM User, technical issues with the CRM, improvements to the data intake form, procedures on how to handle difficult CFM Users.
• Support visibility efforts to raise awareness of the CFM among affected populations, WFP employees and humanitarian actors – this may involve field visits and/or representation at meetings, among other activities.
• Pro-actively seek guidance from the CFM Manager as required.
• Perform other duties as required.
4Ps Core Organisational Capabilities
Purpose
• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
People
• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
Performance
• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Partnership
• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
Other Specific Job Requirements
Desired Experience:
• Applied knowledge and skills of client services management focused on addressing clients/customers issues/problems.
• Applied knowledge of CRM, multi-tasking in at least two languages interchangeably
• Applied knowledge of the humanitarian, development and/or peace building architecture.
Deliverables At The End Of The Contract:
• First case resolution rate, feedback loop closure rate and performance rating as per the SOP.
• 100% of sensitive cases and allegations of SEA and fraud referral accurately and timely, as per the SOP.
• 100% adherence to the PDPP.
• 100% trainings completed.
• Zero breach of code of conduct.
• Strengthened and streamlined CFM processes as part of the overall objective to strengthen accountability to affected populations.
• Solid knowledge of WFP and relevant partner activities, procedures and processes.
Terms And Conditions
All applications should be submitted through e-recruitment portal.
Only qualified Tanzanian nationals should apply.
Deadline of this Job: 21 October 2022
JOB DETAILS:
Job Description
• Good Neighbors is an international humanitarian development NGO founded in Korea in 1991.
• It was granted General Consultative Status from the United Nations Economic and Social Council (UN ECOSOC). The aim is to make the world a place without hunger, where people live together in harmony. In Tanzania it was officially established on 2005 and our efforts work towards creating environment where children’s rights are protected and sustainable development of communities through empowerment, leadership and ownership.
• Good Neighbors Tanzania is looking for individuals to join our highly motivated team in the following role;
Position: Senior Project Officer – Community Engagement in secondary education
Reports to: Communication Program Coordinator
Location: Mbweni – Zanzibar
Contract Duration: 1 Year (Renewable subject to funding availability and performance)
Objective
Good Neighbors Tanzania – Zanzibar Area Office (GNTZ-ZAO) is going to implement the KOICA project mentioned above, in order to provide better teaching and learning in secondary schools through learner-centered pedagogy in classrooms, strengthen teacher support services, improve learning environments, and conduct greater community engagement through schoolbased monitoring in Zanzibar. Therefore, GNTZ-ZAO would like to invite a talented and experienced person who can work together with us in a passionate way.
Duties and Responsibilities
• Planning and designing activities, monitoring and evaluation for community engagement in secondary school education
• Managing school management committee trainings and campaigns regarding community engagement in secondary school education
• Preparing weekly and monthly reports of EQSSEZ project implementation.
• Managing meetings with various stakeholders including the Ministry of Education and Vocational Training in Zanzibar, media campaign production team etc.
• Ensure effective and transparent utilization of all resources and integrity of administration and operation services.
• Support GNTZ-ZAO’s administrative management for projects. • Any other related duty as may be assigned.
Qualification, Experiences and Competencies
• Bachelor’s degree in Project Management or related field.
• Work experience of 3 years+ in a related field.
• Fluency in both English and Swahili.
• Excellent skills in the use of Microsoft Excel and MS word.
• Report writing, project planning, time management and communication skills.
• Problem-solving and critical thinking skills.
• Good interpersonal skills in an international and multi-national environment.
• A team player, flexible, quick-thinking, and able to work well under pressure. • Good interpersonal skills in an international and multi-national environment.
Other Competencies/Attributes:
• Demonstrated ability to create and maintain effective working relations with government personnel, stakeholders, NGO partners, and international donor agencies.
• Ability to multi-task, work well under pressure, improvise, flexibility, adaptability to transitions.
• Sincerity, patience, tact and the ability to earn the trust of others
• Good motivational and organizational skills
• Working experiences in Zanzibar are highly considered
JOB DETAILS:
Job Description
• Good Neighbors is an international humanitarian development NGO founded in Korea in 1991.
• It was granted General Consultative Status from the United Nations Economic and Social Council (UN ECOSOC). The aim is to make the world a place without hunger, where people live together in harmony. In Tanzania it was officially established on 2005 and our efforts work towards creating environment where children’s rights are protected and sustainable development of communities through empowerment, leadership and ownership.
• Good Neighbors Tanzania is looking for individuals to join our highly motivated team in the following role;
Position: Senior Project Officer – Community Engagement in secondary education
Reports to: Communication Program Coordinator
Location: Mbweni – Zanzibar
Contract Duration: 1 Year (Renewable subject to funding availability and performance)
Objective
Good Neighbors Tanzania – Zanzibar Area Office (GNTZ-ZAO) is going to implement the KOICA project mentioned above, in order to provide better teaching and learning in secondary schools through learner-centered pedagogy in classrooms, strengthen teacher support services, improve learning environments, and conduct greater community engagement through schoolbased monitoring in Zanzibar. Therefore, GNTZ-ZAO would like to invite a talented and experienced person who can work together with us in a passionate way.
Duties and Responsibilities
• Planning and designing activities, monitoring and evaluation for community engagement in secondary school education
• Managing school management committee trainings and campaigns regarding community engagement in secondary school education
• Preparing weekly and monthly reports of EQSSEZ project implementation.
• Managing meetings with various stakeholders including the Ministry of Education and Vocational Training in Zanzibar, media campaign production team etc.
• Ensure effective and transparent utilization of all resources and integrity of administration and operation services.
• Support GNTZ-ZAO’s administrative management for projects. • Any other related duty as may be assigned.
Qualification, Experiences and Competencies
• Bachelor’s degree in Project Management or related field.
• Work experience of 3 years+ in a related field.
• Fluency in both English and Swahili.
• Excellent skills in the use of Microsoft Excel and MS word.
• Report writing, project planning, time management and communication skills.
• Problem-solving and critical thinking skills.
• Good interpersonal skills in an international and multi-national environment.
• A team player, flexible, quick-thinking, and able to work well under pressure. • Good interpersonal skills in an international and multi-national environment.
Other Competencies/Attributes:
• Demonstrated ability to create and maintain effective working relations with government personnel, stakeholders, NGO partners, and international donor agencies.
• Ability to multi-task, work well under pressure, improvise, flexibility, adaptability to transitions.
• Sincerity, patience, tact and the ability to earn the trust of others
• Good motivational and organizational skills
• Working experiences in Zanzibar are highly considered
Deadline of this Job: 17 October 2022
JOB DETAILS:
Health Secretary II / Human Resources Supervisor Job Vacancy at Maternity Africa
Organization: Maternity Africa
Position: Health Secretary II / Human Resources Supervisor
Reference: MA/HR/KAS/01/27/09/22
Reports to: Country Director
Duty Station: Kivulini Maternity Centre, Ngaramtoni ya Chini – Arusha
Maternity Africa (www.maternityafrica.org ) is a Christian-based, charitable, non-governmental organization registered in Tanzania. It is devoted to making childbirth safe by providing access to good maternity services and treatment of obstetric fistulae and other birth related injuries. We serve the poorest, most vulnerable women by providing free, quality reproductive health care. All programmes are developed to have a positive impact on the health and wellbeing of mother and child by minimizing maternal and neonatal morbidity and mortality.
Maternity Africa is committed to its mission of making childbirth safe and demonstrating the love and compassion of Christ to all regardless of race, religion or ethnicity.
The Position
This is an exciting opportunity for a highly motivated, passionate, results-orientated individual, keen on personnel development, and having a very close attention to detail and deadlines. We are looking to appoint a Health Secretary/Human Resources Supervisor who will be responsible for managing and overseeing Human Resources management at Maternity Africa, based at Kivulini Maternity Centre, Arusha.
The Health Secretary/Human Resources professional we are looking for is technical – peculiar to the functions of Human Resources, is accomplished and energetic and able to lead and manage the implementation of our Human Resources strategic plan, provide insights and excellence and proven leadership and management experience, in health care institutions. The Health Secretary/Human Resources Supervisor will oversee over 75 staff (with a possible growth of number of employees following expansion of the organization) and immigration /labour law technicalities pertaining to a small team of international volunteers. He/she will report to the Country Director and be accountable for delivering the organization’s Human Resources strategic direction and goals.
To be successful, the position requires an individual who has:
• A demonstrated personal integrity
• Compassion
• Firmness
• Strong ethics
• Thorough attention to detail
• Ability to monitor and attend to very strict deadlines
• Strategic vision
• Strong interpersonal and communication skills
• A positive attitude as a “people person” and a team player.
A thorough, practical understanding of Tanzanian Employment Law is absolutely essential.
Key result areas
Management: Promote an organizational culture and ethos that reflects the values of Maternity Africa and fosters integrity, professional excellence and superior performance. Be an active member of the senior management team and strategically contribute to the objectives of the organization.
Human resource management: Facilitate the process of attracting, motivating and retaining the highest quality staff while promoting a culture of continuous learning by ensuring that robust policies and practices are designed, implemented and upheld. Proactively look to develop the Human Resource strategy with an eye for continuous improvement and compliance.
Recruitment, orientation and staff exit: Facilitate effective, competitive and fair recruitment processes, efficiently completing all the recruitment, selection, onboarding references, induction, documentation and necessary employee registrations and enforcing staff exit procedures and processes.
Implementation of Tanzania labour and immigration laws, disputes and disciplinary issues: Provide guidance, translation, advice and implement activities consistently with Tanzania labour and immigration laws, comprehensively and legally handle and resolve conflict, disputes and disciplinary issues, correctly advise and guide the management on international volunteer compliance, employee relations, employment and management of any labour court matters.
Human resource records management and reporting: Provide periodic reports for departmental use, line managers, management and the board of directors, as necessary or requested to track trends/metrics for appropriate planning and strategic goal accomplishment.
Management of human resources information system: Ensure that the human resource database system is appropriately and accurately updated and used in a timely, confidential manner. This includes setting up new starters, terminating leavers, amending personal details, updating contract information, inputting performance ratings, training information and staff absence.
Performance management: Developing effective and defensible performance evaluation tools and systems, working closely with line managers to track employee performance, provide feedback and plan for individual skills and career development. Conduct regular skills gap analysis to plan and acquire the necessary trainings.
Compensation and benefits: Design and modelling of reward structures to align with good practice compensation modalities and organisational sustainability. Implementing the organisation’s reward strategy and providing administration support to the Payroll function.
Training and mentorship: Facilitating learning initiatives, conducting regular training on organizational culture, values, policies, labour laws and professional conducts to ensure compliance with organisational policies, procedures and quality standards. Mentoring junior staff and the general staff and recommending courses that are beneficial to staff development and individual learning plans.
Key qualification, specifications and experience
• A minimum of a Degree in Health Service Administration, Human Resources Management or Public Administration.
• Any professional certification in Human Resources will be highly regarded i.e. Certificate in Human Resources Management (CHRM), Certified Human Resource Professional (CHRP)
• Relevant training in management and administration in health institutions is a prerequisite.
• Robust three to five years of hands-on Health Service Administration, management/leadership experience in hospital/health centre contexts and administration at middle to senior levels, and a ready willingness and ability to concentrate on realizing Maternity Africa’s strategic priorities.
• Experience working in donor-funded projects will be added advantage.
Skills and Competences
• Have a strategic mind-set, coupled with excellent tactical and operational abilities
• Excellent leadership and people-management skills
• Highly conversant and current/updated with Tanzania employment laws and employment guidelines, HR Policy/practices and employee relations
• Strong conceptual, analytical and problem solving skills
• Administrational and supervisory skills
• Proactive, organised and high ability to plan
• High level proficiency in both written and verbal English and Kiswahili languages
• Proficiency in Microsoft Applications
• Be a ‘people-person’ – someone who is able to interact successfully with and relate to people from diverse backgrounds
Equal Opportunity
Maternity Africa is an equal opportunities employer. Maternity Africa will only contact/respond to candidates who strictly meet the above requirements.
JOB DETAILS:
Health Secretary II / Human Resources Supervisor Job Vacancy at Maternity Africa
Organization: Maternity Africa
Position: Health Secretary II / Human Resources Supervisor
Reference: MA/HR/KAS/01/27/09/22
Reports to: Country Director
Duty Station: Kivulini Maternity Centre, Ngaramtoni ya Chini – Arusha
Maternity Africa (www.maternityafrica.org ) is a Christian-based, charitable, non-governmental organization registered in Tanzania. It is devoted to making childbirth safe by providing access to good maternity services and treatment of obstetric fistulae and other birth related injuries. We serve the poorest, most vulnerable women by providing free, quality reproductive health care. All programmes are developed to have a positive impact on the health and wellbeing of mother and child by minimizing maternal and neonatal morbidity and mortality.
Maternity Africa is committed to its mission of making childbirth safe and demonstrating the love and compassion of Christ to all regardless of race, religion or ethnicity.
The Position
This is an exciting opportunity for a highly motivated, passionate, results-orientated individual, keen on personnel development, and having a very close attention to detail and deadlines. We are looking to appoint a Health Secretary/Human Resources Supervisor who will be responsible for managing and overseeing Human Resources management at Maternity Africa, based at Kivulini Maternity Centre, Arusha.
The Health Secretary/Human Resources professional we are looking for is technical – peculiar to the functions of Human Resources, is accomplished and energetic and able to lead and manage the implementation of our Human Resources strategic plan, provide insights and excellence and proven leadership and management experience, in health care institutions. The Health Secretary/Human Resources Supervisor will oversee over 75 staff (with a possible growth of number of employees following expansion of the organization) and immigration /labour law technicalities pertaining to a small team of international volunteers. He/she will report to the Country Director and be accountable for delivering the organization’s Human Resources strategic direction and goals.
To be successful, the position requires an individual who has:
• A demonstrated personal integrity
• Compassion
• Firmness
• Strong ethics
• Thorough attention to detail
• Ability to monitor and attend to very strict deadlines
• Strategic vision
• Strong interpersonal and communication skills
• A positive attitude as a “people person” and a team player.
A thorough, practical understanding of Tanzanian Employment Law is absolutely essential.
Key result areas
Management: Promote an organizational culture and ethos that reflects the values of Maternity Africa and fosters integrity, professional excellence and superior performance. Be an active member of the senior management team and strategically contribute to the objectives of the organization.
Human resource management: Facilitate the process of attracting, motivating and retaining the highest quality staff while promoting a culture of continuous learning by ensuring that robust policies and practices are designed, implemented and upheld. Proactively look to develop the Human Resource strategy with an eye for continuous improvement and compliance.
Recruitment, orientation and staff exit: Facilitate effective, competitive and fair recruitment processes, efficiently completing all the recruitment, selection, onboarding references, induction, documentation and necessary employee registrations and enforcing staff exit procedures and processes.
Implementation of Tanzania labour and immigration laws, disputes and disciplinary issues: Provide guidance, translation, advice and implement activities consistently with Tanzania labour and immigration laws, comprehensively and legally handle and resolve conflict, disputes and disciplinary issues, correctly advise and guide the management on international volunteer compliance, employee relations, employment and management of any labour court matters.
Human resource records management and reporting: Provide periodic reports for departmental use, line managers, management and the board of directors, as necessary or requested to track trends/metrics for appropriate planning and strategic goal accomplishment.
Management of human resources information system: Ensure that the human resource database system is appropriately and accurately updated and used in a timely, confidential manner. This includes setting up new starters, terminating leavers, amending personal details, updating contract information, inputting performance ratings, training information and staff absence.
Performance management: Developing effective and defensible performance evaluation tools and systems, working closely with line managers to track employee performance, provide feedback and plan for individual skills and career development. Conduct regular skills gap analysis to plan and acquire the necessary trainings.
Compensation and benefits: Design and modelling of reward structures to align with good practice compensation modalities and organisational sustainability. Implementing the organisation’s reward strategy and providing administration support to the Payroll function.
Training and mentorship: Facilitating learning initiatives, conducting regular training on organizational culture, values, policies, labour laws and professional conducts to ensure compliance with organisational policies, procedures and quality standards. Mentoring junior staff and the general staff and recommending courses that are beneficial to staff development and individual learning plans.
Key qualification, specifications and experience
• A minimum of a Degree in Health Service Administration, Human Resources Management or Public Administration.
• Any professional certification in Human Resources will be highly regarded i.e. Certificate in Human Resources Management (CHRM), Certified Human Resource Professional (CHRP)
• Relevant training in management and administration in health institutions is a prerequisite.
• Robust three to five years of hands-on Health Service Administration, management/leadership experience in hospital/health centre contexts and administration at middle to senior levels, and a ready willingness and ability to concentrate on realizing Maternity Africa’s strategic priorities.
• Experience working in donor-funded projects will be added advantage.
Skills and Competences
• Have a strategic mind-set, coupled with excellent tactical and operational abilities
• Excellent leadership and people-management skills
• Highly conversant and current/updated with Tanzania employment laws and employment guidelines, HR Policy/practices and employee relations
• Strong conceptual, analytical and problem solving skills
• Administrational and supervisory skills
• Proactive, organised and high ability to plan
• High level proficiency in both written and verbal English and Kiswahili languages
• Proficiency in Microsoft Applications
• Be a ‘people-person’ – someone who is able to interact successfully with and relate to people from diverse backgrounds
Equal Opportunity
Maternity Africa is an equal opportunities employer. Maternity Africa will only contact/respond to candidates who strictly meet the above requirements.
Deadline of this Job: 13 October 2022
JOB DETAILS:
Job position: medical records assistant (1 post)
Job description:
• The candidate will be responsible for the institute’s medical records registration and storage of records at NIMR Mwanza Health Centre.
Reporting:
• The post holder will be reporting to the Medical Officer in Charge.
Duties and responsibilities:
1. To receive and document patients’ records at hospital reception;
2. Gathering patient demographic and personal information;
3. To register and receive booking appointments for patients to clinics and consultants;
4. Direct the patients on where to go for attention;
5. Filing and sorting Medical Insurance forms for patients;
6. To design and maintain a system for numbering, filing, storage and retrieval of patients files and other documents;
7. To maintain procedures for tracing misfiled and lost case-notes and other documents;
8. To facilitate availability of records and statistical data for carrying out research;
9. Transferring paper-based patient records to an electronic system;
10. Ensuring that all medical records are protected and kept confidential;
11. To ensure availability of required items including files, patient cards, continuation sheets, prescription forms, referral forms;
12. Ensuring patient charts, paperwork, and reports are completed in an accurate and timely manner;
13. Completing clerical duties, including answering phones, responding to emails, and processing patient admission and discharge records;
14. Ensuring that the medical records are organized, accurate and complete;
15. Issuing medical files to persons and agencies according to laws and regulations;
16. Helping with departmental audits and investigations;
17. Distributing medical charts to the appropriate departments of the hospital;
18. To prepare health records and reports;
19. To supervise quarterly and yearly squeezing of files into shelves; and
20. To perform any other duties related to his/her work as assigned by his/her superior and any other related authority of the institute.
Qualifications and competences:
1. Ordinary Diploma in Health Records (NTA Level 6) or equivalent qualification from a recognized Institution and must have computer skills with at least three (3) years work experience in the related position;
2. Strong data entry skills;
3. Excellent verbal and written communication skills;
4. Attention to detail to ensure accuracy;
5. Familiarity with medical terminology;
6. Basic computer skills for organizing and access electronic health records; and
7. Good time management skills;
Terms of employment for all posts:
• One year employment contract which may be renewed on the basis of performance and mutual agreement.
Duty station:
• The successful candidate will be based at NIMR-Mwanza centre.
Compensation:
• A competitive salary will be offered as per the Government of Tanzania salary scales.
JOB DETAILS:
Job position: medical records assistant (1 post)
Job description:
• The candidate will be responsible for the institute’s medical records registration and storage of records at NIMR Mwanza Health Centre.
Reporting:
• The post holder will be reporting to the Medical Officer in Charge.
Duties and responsibilities:
1. To receive and document patients’ records at hospital reception;
2. Gathering patient demographic and personal information;
3. To register and receive booking appointments for patients to clinics and consultants;
4. Direct the patients on where to go for attention;
5. Filing and sorting Medical Insurance forms for patients;
6. To design and maintain a system for numbering, filing, storage and retrieval of patients files and other documents;
7. To maintain procedures for tracing misfiled and lost case-notes and other documents;
8. To facilitate availability of records and statistical data for carrying out research;
9. Transferring paper-based patient records to an electronic system;
10. Ensuring that all medical records are protected and kept confidential;
11. To ensure availability of required items including files, patient cards, continuation sheets, prescription forms, referral forms;
12. Ensuring patient charts, paperwork, and reports are completed in an accurate and timely manner;
13. Completing clerical duties, including answering phones, responding to emails, and processing patient admission and discharge records;
14. Ensuring that the medical records are organized, accurate and complete;
15. Issuing medical files to persons and agencies according to laws and regulations;
16. Helping with departmental audits and investigations;
17. Distributing medical charts to the appropriate departments of the hospital;
18. To prepare health records and reports;
19. To supervise quarterly and yearly squeezing of files into shelves; and
20. To perform any other duties related to his/her work as assigned by his/her superior and any other related authority of the institute.
Qualifications and competences:
1. Ordinary Diploma in Health Records (NTA Level 6) or equivalent qualification from a recognized Institution and must have computer skills with at least three (3) years work experience in the related position;
2. Strong data entry skills;
3. Excellent verbal and written communication skills;
4. Attention to detail to ensure accuracy;
5. Familiarity with medical terminology;
6. Basic computer skills for organizing and access electronic health records; and
7. Good time management skills;
Terms of employment for all posts:
• One year employment contract which may be renewed on the basis of performance and mutual agreement.
Duty station:
• The successful candidate will be based at NIMR-Mwanza centre.
Compensation:
• A competitive salary will be offered as per the Government of Tanzania salary scales.
Deadline of this Job: 10 October 2022
JOB DETAILS:
Job Description
Reference Number CCB220928-3
Job Title Local Category Specialist
Job Category Finance and Procurement
Company Coca-Cola Kwanza (Tanzania)
Job Type Permanent
Location – Country Tanzania
Location – Province Not Applicable
Location – Town / City Dar es Salaam
Job Description
• Coca-Cola Kwanza Ltd has an exciting opportunity in Procurement Department. We are looking for a talented individual with the relevant skills and experience in Procuremnt for a Local Category Specialist position, to be based in Dar es Salaam. The successful candidate will report directly to the Content & Operations Manager.
Key Duties & Responsibilities
• The incumbent will be responsible in studding the production plan in SAP, purchase history and discussing the requirements with Planning section to propose a purchasing plan, Search, evaluate and negotiate with good suppliers in terms of quality, price, delivery and payments. Analyze price proposals, cost breakdown, and other information to determine reasonable prices. Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers. Make supplier assessment report and supplier approved list, Work with project team for new projects. Confer with user/QC and vendors to discuss defective or unacceptable goods or services and determine corrective actions. Evaluate, monitor and administer contracts, contract performance to ensure compliance with contractual obligations and to determine need for changes; Visit supplier’s plants and interview vendors to examine and learn about products, services and prices. Make supplier assessment report and supplier approved list, Work with project team for new projects.
Skills, Experience & Education
• The incumbent should have at least a Bachelor’s Degree in Procurement/Material Management or equivalent, SAP experience or relevant qualification as Certified Supplies Professional will be advantageous. Proficiency in Ms office, good negotiation skills and a proven track records with regards to achieving result.
How to Apply:
The deadline for submitting the application is 10 October 2022.
JOB DETAILS:
Job Description
Reference Number CCB220928-3
Job Title Local Category Specialist
Job Category Finance and Procurement
Company Coca-Cola Kwanza (Tanzania)
Job Type Permanent
Location – Country Tanzania
Location – Province Not Applicable
Location – Town / City Dar es Salaam
Job Description
• Coca-Cola Kwanza Ltd has an exciting opportunity in Procurement Department. We are looking for a talented individual with the relevant skills and experience in Procuremnt for a Local Category Specialist position, to be based in Dar es Salaam. The successful candidate will report directly to the Content & Operations Manager.
Key Duties & Responsibilities
• The incumbent will be responsible in studding the production plan in SAP, purchase history and discussing the requirements with Planning section to propose a purchasing plan, Search, evaluate and negotiate with good suppliers in terms of quality, price, delivery and payments. Analyze price proposals, cost breakdown, and other information to determine reasonable prices. Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers. Make supplier assessment report and supplier approved list, Work with project team for new projects. Confer with user/QC and vendors to discuss defective or unacceptable goods or services and determine corrective actions. Evaluate, monitor and administer contracts, contract performance to ensure compliance with contractual obligations and to determine need for changes; Visit supplier’s plants and interview vendors to examine and learn about products, services and prices. Make supplier assessment report and supplier approved list, Work with project team for new projects.
Skills, Experience & Education
• The incumbent should have at least a Bachelor’s Degree in Procurement/Material Management or equivalent, SAP experience or relevant qualification as Certified Supplies Professional will be advantageous. Proficiency in Ms office, good negotiation skills and a proven track records with regards to achieving result.
How to Apply:
The deadline for submitting the application is 10 October 2022.
Deadline of this Job: 05 October 2022
JOB DETAILS:
Guest Experience Coordinator Job Vacancy at Johari Rotana
Johari Rotana is currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Guest Experience Coordinator you are responsible to facilitate the guest’s arrival and departure by streamlining the operation and communication within the Front Office and other departments, ensuring every guest stay will become a memorable experience whereby your role will include key responsibilities such as:
• Maintain effective communication with all related departments to ensure a smooth service delivery
• Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
• Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
• Ensure that the guest receive the accommodation he / she is expecting
• Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly
• Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently
• Attend to all guest inquires, that are directed to them, in a professional and helpful manner
• Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival
• Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department
• Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies
• Ensure that rooms control and room revenue controls are in place
• Ensure all accounting auditing practices are in line with company practices and governmental requirements, check audits and registration cards before sending them to accounts
• Assist the Guest Service team in the lobby when required
• Know all the emergency procedures and general crisis situation management, including fire and emergency procedures, procedures of handling of Fire Panel, ensuring guest and colleagues safety is followed by all team members
• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures
JOB DETAILS:
Guest Experience Coordinator Job Vacancy at Johari Rotana
Johari Rotana is currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Guest Experience Coordinator you are responsible to facilitate the guest’s arrival and departure by streamlining the operation and communication within the Front Office and other departments, ensuring every guest stay will become a memorable experience whereby your role will include key responsibilities such as:
• Maintain effective communication with all related departments to ensure a smooth service delivery
• Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
• Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
• Ensure that the guest receive the accommodation he / she is expecting
• Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly
• Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently
• Attend to all guest inquires, that are directed to them, in a professional and helpful manner
• Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival
• Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department
• Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies
• Ensure that rooms control and room revenue controls are in place
• Ensure all accounting auditing practices are in line with company practices and governmental requirements, check audits and registration cards before sending them to accounts
• Assist the Guest Service team in the lobby when required
• Know all the emergency procedures and general crisis situation management, including fire and emergency procedures, procedures of handling of Fire Panel, ensuring guest and colleagues safety is followed by all team members
• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures