Job Purpose:

Provide support and drive implementation of a robust and effective Operational Risk Management framework at branches. Ensure branches have strong controls, processes, and oversight to support implementation of the bank's Enterprise Risk Management framework.

Main Responsibilities:

Risk Assessment, Analysis & Reporting

• Ensure branches conduct Risk and Control Self Assessments (RCSAs) in accordance with guidelines issued by Operational Risk.
• Support periodic control testing and independent assurance reviews to validate control effectiveness across key operational processes.
• Facilitate training and awareness sessions for branch teams on risk management standards, policies, procedures, incident reporting, and control ownership.
• Monitor the implementation status of agreed risk mitigation actions and escalate delays or deviations to the Risk and Compliance Committee (RCC) via periodic reporting.
• Capture and track all risk governance issues and findings on Teammate or any other designated Governance Risk and Compliance (GRC) system.
• Conduct thematic reviews and trend analysis on recurring branch risk issues and provide recommendations to address systemic control weaknesses.
• Spearhead and drive risk management training plans across the branch network.
• Ensure risk events occurring at branches are reported through the GCM system. Perform Quality Analysis (QA) on reported incidents to ensure data quality on GCM system as well as adherence with Operational Risk Event reporting guidelines. Push for closure of incidents and remedial action plans on GCM system.
• Guide and support branches in the implementation of Key Risk Indicators (KRIs) requirements. Ensure branch KRIs are recorded and tracked on GCM system with identified issues closed within agreed timelines.
• Consolidation of operational risk reporting MIs received from branches including but not limited to RCSAs, KRI and Incidents to produce detailed and summary reports as required by governance committees (e.g., RCC, EXCO, MARCC).
• Keep Zonal Managers, Branch Managers and Line Manager informed on ongoing basis of the operational deficiencies and the status of corrective actions.
• Provide risk advisory support to zonal and branch management on day-to-day operational issues, emerging risks, and policy interpretations.
• Participate, provide oversight and conduct risk assessments on any new and significant branch related projects and business initiatives.
• Conduct routine physical security assessments to ensure that security systems and features adhere to established guidelines. Generate comprehensive reports, both detailed and summary for periodic governance forums (RCC, EXCO, MARCC) and for ad hoc requests on demand.
• Ensure the bank is secured from incurring financial/non-financial losses as well as reducing the number of fraud incidences at branches by ensuring that controls are well defined by business and branch staff who exercise the controls understand and can define all branch risk register parameters relative to their day-to-day operations.
• Participate in zone meetings for training and communicating initiatives for risk awareness.
• Track branch reputational risk triggers such as customer complaints, media coverage, staff conduct, or adverse social media mentions and ensure timely capture of the risk event and reporting.
• Identify and report product-related issues including customer complaints, product performance gaps, frequent reversals, transaction errors, or manual workarounds that indicate control weaknesses.
• Support periodic product risk reviews by validating branch knowledge, understanding, proper documentation, and compliance with internal product guidelines.
• Support resolution of repeat or high-risk customer complaints in branch by coordinating root cause analysis and tracking corrective actions.
• Maintain a branch-level emerging risk log capturing new internal or external developments with potential risk implications.
  
  

Knowledge and Skills:

• Understanding of the core retail and commercial banking business and operational environment
• Reporting and Data Analysis skills
• A practical knowledge and understanding of risks, controls, risk management tools and methodologies
• A good understanding of the main operational processes within the Businesses and a good understanding of the procedures and control framework relating to those areas.
• Facilitation skills
• Analytical and problem-solving skills
• Technical skills in risk management (e.g. risk assessment, control design)
• Teamwork/Collaboration
• Good written and verbal communication skills
• Time management - ability to juggle priorities and execute at speed individually and as part of a team.

Qualifications and Experience:

• Bachelor's degree in social sciences, business studies or related field
• Master's degree in business studies is an added advantage
• Banking certification(s) is an added advantage
• Banking Experience of more than 3 years, preferably in Risk management or Audit.
• Previous risk management experience gained within an auditing, operational risk management or compliance/controls role.

• Risk Assessment, Analysis & Reporting
• Ensure branches conduct Risk and Control Self Assessments (RCSAs)...
• Participate in zone meetings for training and communicating initiatives for risk awareness.

• Reporting and Data Analysis skills
• Facilitation skills
• Teamwork/Collaboration
• Good written and verbal communication skills
• Time management – ability to juggle priorities and execute at speed individually and as part of a team.

• Bachelor’s degree in social sciences, business studies or related field
• Banking Experience of more than 3 years, preferably in Risk management or Audit.