Summary
Date Posted: 17th April 2019 , Base Salary: Not Disclosed , Currency: TZS , Value: 625000 , Minimum: 437500 , Maximum: 1875000 , Period: MONTH

JOB DETAILS:
CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa. The Bank was established in 1996 and was listed on The Dar Es Salaam Stock exchange (DSE) in June 2009.
Over the years, CRDB Bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains the most responsive bank in the region.
USER EXPERIENCE DESIGNER (UX)
Job Summary
Drive user experience design from end-to-end, including discovery, ideation, conceptualizing, detailed design, prototypes and validation.

Principal Accountabilities
• Clearly articulate design needs and key decisions to business stakeholders across markets and brands
• Collaborating closely with Product team
• Work with Product Owners to define both long and short term vision and roadmap for digital solutions
• Design elegant and delightful product experiences as part of a cross-functional Agile product teams
• Research, identify and articulate customer needs
• Interview user to gain an understanding of their needs and behaviours and perceptions
• Validate designs based on customer needs, requirements and behaviours
• Collaborate with Design Lead and other team members to problem solve design challenges.
• Collaborate with other designers across the Design function to maintain a level of design consistency and coherence across client solutions

Knowledge
• Qualitative Research incl. data collection (interview, key performance interviews, focus groups, large group data collection, observations) and synthesis
• Quantitative Research and tooling is a plus (e.g. SPSS) Knowledge of client industry
• Understanding of customer journeys and customer experience, with particular reference to digital, design and services in client’s industry
• Knowledge of Agile values, principles, practices and design trends

Education
• Bachelor Degree in Design or any other relevant course/ qualification in design studies
• Bachelor Degree in Social studies such as Anthropology/Social science

Experience
• Experience with conducting user research, usability testing, A/B testing, rapid prototyping, interviews, surveys and questionnaires
• Experience with designing quality consumer products, as well as enabling business capability and objectives through technology
• Experience with user-centered design portfolio that spans some combination of web, mobile, tablet, TV, and wearables
• Some Experience with Graphical and Visual Design including use of a diverse set of software such as Adobe suite, OmniGraffle, Balsamiq, Axure, InVision, Sketch or other tools for Graphic Design, Visual Design is a plus

Job Qualifications: Not Specified

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Job application procedure
Interested candidates who meet the criteria should submit an Application Letter accompanied with copies of academic transcript, certificates and with a detailed up to date CV with two work related referees addressed to the Director of Human Resources not later than 22nd April 2019:
Director of Human Resources
CRDB Bank Limited
P.O. Box 268
DAR ES SALAAAM.
career.career@crdbbank.com

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