Summary
Date Posted: Tuesday, June 07, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
We are searching for an experienced Technical Customer Support Representative to join our product team. Essential qualities for this role include technical skills to address reported issues quickly and effectively, obsessive attention to detail, and effective written and oral communication. The Technical Customer Support Representative makes sure that technical issues are raised and resolved in a structured and timely manner to achieve the highest possible level of customer satisfaction.

Requirements:
• The successful candidate will possess:
• Diploma or Bachelor’s degree in IT, Computer Science, Information Systems or related field
• Extensive hands-on experience with technical support for web and mobile applications in an agile software environment
• Ability to diagnose and troubleshoot technical issues
• Creative problem-solving skills
• Excellent communication skills, both written and verbal
• Strong public speaking and presentation skills
• Ability to provide easily understandable step-by-step technical help
• Ability to learn new applications and programs quickly to support & train end-users
• SQL database querying, web and/or mobile coding experience strongly preferred

Duties & Responsibilities:
• Respond quickly to incoming bug tickets & escalate as needed to engineering
• Research and identify solutions to software and hardware issues by querying databases and other systems
• Ask users targeted questions to understand the root of the problem quickly
• Track system issues through to resolution within agreed time limits
• Document technical knowledge in the form of knowledge bases and user manuals.

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
To apply follow this link https://wasoko.breezy.hr/p/84e1b3eae4da-technical-customer-support-representative/apply 

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