Job Vacancies job at Air Tanzania Company Limited (ATCL)
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Deadline of this Job: 13 December 2022
JOB DETAILS:
Job Summary
•Acquire and manage relationships with Small and Medium Business customers through pro-active and consultative approach in line with NBC policies and procedures.
• Utilize customer focus approach to provide holistic financial solutions to basic and complex financial needs by understanding customers’ business process cycle.
•Provide differentiated customer experience that support NBC value proposition by maintaining regular contacts with customers to ensure overall satisfaction.
•Manage the quality of assets and liabilities in the portfolio through pro-active monitoring of customers’ transactions trends and movement.
Job Description
Sales and Relationship Management
Outputs to deliver this accountability:40%
• Maximize client profitability within agreed targets (Assets, Liabilities, interest and noninterest revenue) by identifying, building, and deepening of relationships to gain incremental wallet share of the Small and Medium Business clients by offering solutions through a wide range of products and services.
• Provide value added engagement, regular face to face meetings, consistent communication with clients by conducting meetings with clearly defined objectives and desired outcome.
• With the support of product specialists, intuitively recognize and understand clients’ business cycle, financial goals/needs and proactively provide holistic financial solutions.
• Create and maintain a pipeline of business opportunities and proactively master referrals to grow asset and liabilities portfolio.
• Develop and maintain Customer Relationship Management Plan of Top 10 borrowing clients and Top 10 non borrowing clients
• Maintain accurate and up-to-date records of all actual and attempted client customer interactions (i.e. Call Reports)
Customer Service: 20%
Outputs to deliver this accountability:
• Proactively and professionally manage client experience by providing appropriate answers regarding products and services.
• Promptly respond to customer complaints and constantly provide regular feedback on unresolved issues.
• Keep accurate records of discussions or correspondences with clients
• Effectively co-ordinate client relationship/activities with other department within the bank.
• Educate customers on the banks products, services and procedures.
• Use client feedback to improve product and service offering
Compliance and Risk Management: 20%
Outputs to deliver this accountability:
• Build awareness and comply with KYC, AML, and Financial Sanctions and Prohibitions of Business Activity policies.
• Review the portfolio on a monthly basis and ensure that all documentation required (KYC, AML and Sanctions) are up to date, and escalate any unresolved KYC requirements to the relevant mandated holders.
• Check and signoff each on loan applications, legal documents; by taking accountability for accuracy and quality the documents.
• Identify potential problem accounts and communicate appropriate risk mitigating strategies by accessing excess report on daily basis, regular monitoring of client’s transactions, .
• Research, read, and network to keep abreast of developments in various industry/sector to ensure adequate industry knowledge and potential risks and or opportunities.
• Drive credit review process (New and renewal) by submitting to credit department all required documents as per checklist, comprehensive call report and renewal documents 90 days before expiry of the facilities.
• Manage down accounts without limits by submitting outstanding financials on time and following up on outstanding securities and updating credit files on regular basis.
• Prompt response on reports related to loan in arrears, excess by calling clients, and communicate resolutions to within 24 hrs.
Team and Networking
Outputs to deliver this accountability;10%
• Attend daily Branch meetings and knowledge sharing meetings
• Conducting maintain constant dialogue/sharing of information with other departments (Retail and Corporate Credit, Corporate Banking, Retail Banking).
• Attend local functions/community/governmental and business development activities
• Develop and maintain contact with Product Specialists in other areas of the bank, including Corporate Banking, Treasury, and Retail Banking.
• Provide feedback into the performance review of other members of Cross function team
Self-Development
Outputs to deliver this accountability; 10%
• Comply and keep abreast of all policies, procedures, and circulars updates.
• Ensure self-development pertaining to career path to develop knowledge and skills
• Complete all critical compliance training
Other duties
• Perform all other duties as reasonably assigned.
Qualifications
• Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Business Improvement Orientation (Meets some of the requirements and would need further development), Digital familiarity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Operational administration (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)
JOB DETAILS:
Job Summary
•Acquire and manage relationships with Small and Medium Business customers through pro-active and consultative approach in line with NBC policies and procedures.
• Utilize customer focus approach to provide holistic financial solutions to basic and complex financial needs by understanding customers’ business process cycle.
•Provide differentiated customer experience that support NBC value proposition by maintaining regular contacts with customers to ensure overall satisfaction.
•Manage the quality of assets and liabilities in the portfolio through pro-active monitoring of customers’ transactions trends and movement.
Job Description
Sales and Relationship Management
Outputs to deliver this accountability:40%
• Maximize client profitability within agreed targets (Assets, Liabilities, interest and noninterest revenue) by identifying, building, and deepening of relationships to gain incremental wallet share of the Small and Medium Business clients by offering solutions through a wide range of products and services.
• Provide value added engagement, regular face to face meetings, consistent communication with clients by conducting meetings with clearly defined objectives and desired outcome.
• With the support of product specialists, intuitively recognize and understand clients’ business cycle, financial goals/needs and proactively provide holistic financial solutions.
• Create and maintain a pipeline of business opportunities and proactively master referrals to grow asset and liabilities portfolio.
• Develop and maintain Customer Relationship Management Plan of Top 10 borrowing clients and Top 10 non borrowing clients
• Maintain accurate and up-to-date records of all actual and attempted client customer interactions (i.e. Call Reports)
Customer Service: 20%
Outputs to deliver this accountability:
• Proactively and professionally manage client experience by providing appropriate answers regarding products and services.
• Promptly respond to customer complaints and constantly provide regular feedback on unresolved issues.
• Keep accurate records of discussions or correspondences with clients
• Effectively co-ordinate client relationship/activities with other department within the bank.
• Educate customers on the banks products, services and procedures.
• Use client feedback to improve product and service offering
Compliance and Risk Management: 20%
Outputs to deliver this accountability:
• Build awareness and comply with KYC, AML, and Financial Sanctions and Prohibitions of Business Activity policies.
• Review the portfolio on a monthly basis and ensure that all documentation required (KYC, AML and Sanctions) are up to date, and escalate any unresolved KYC requirements to the relevant mandated holders.
• Check and signoff each on loan applications, legal documents; by taking accountability for accuracy and quality the documents.
• Identify potential problem accounts and communicate appropriate risk mitigating strategies by accessing excess report on daily basis, regular monitoring of client’s transactions, .
• Research, read, and network to keep abreast of developments in various industry/sector to ensure adequate industry knowledge and potential risks and or opportunities.
• Drive credit review process (New and renewal) by submitting to credit department all required documents as per checklist, comprehensive call report and renewal documents 90 days before expiry of the facilities.
• Manage down accounts without limits by submitting outstanding financials on time and following up on outstanding securities and updating credit files on regular basis.
• Prompt response on reports related to loan in arrears, excess by calling clients, and communicate resolutions to within 24 hrs.
Team and Networking
Outputs to deliver this accountability;10%
• Attend daily Branch meetings and knowledge sharing meetings
• Conducting maintain constant dialogue/sharing of information with other departments (Retail and Corporate Credit, Corporate Banking, Retail Banking).
• Attend local functions/community/governmental and business development activities
• Develop and maintain contact with Product Specialists in other areas of the bank, including Corporate Banking, Treasury, and Retail Banking.
• Provide feedback into the performance review of other members of Cross function team
Self-Development
Outputs to deliver this accountability; 10%
• Comply and keep abreast of all policies, procedures, and circulars updates.
• Ensure self-development pertaining to career path to develop knowledge and skills
• Complete all critical compliance training
Other duties
• Perform all other duties as reasonably assigned.
Qualifications
• Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Business Improvement Orientation (Meets some of the requirements and would need further development), Digital familiarity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Operational administration (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)
Deadline of this Job: 13 December 2022
JOB DETAILS:
Job Summary
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal NBC Policies and Policy Standards
Understand and manage risks and risk events (incidents) relevant to the role.
Job Description
Accountability: -35%
• Timely preparation of the credit related internal, regulatory and group required reports as an when required.
• Analysis, evaluation and sanctioning of credit applications and provide recommendations to management. Outputs to deliver this accountability:
• Ensures that all credit applications are assessed within the agreed SLA time.
• Ensuring that his/her assessment and recommendations of credit applications comply with requirements as per approved credit and provisioning policy.
• Appropriately prepare the SNT and credit template for referral to Head of Credit.
• Perform credit reference checks before processing the applications.
Accountability: -25%
Preparation of offer letters and/any other feedback in respect of the approved facilities and issue them to clients via branches immediately after the approval of the facilities.
Outputs to deliver this accountability:
• Provide timely and appropriate feedback to customers via appropriate channels
• Develop offer letters to clients reflecting terms and conditions of the approved credit application.
Accountability: -25%
Filing information into customer information credit monitoring files without fail.
Outputs to deliver this accountability:
• Ensure that all registers are marked appropriately and kept up to date.
• Ensure that all appropriate records are filed in an acceptable ways. Files are appropriately stored.
Accountability: -15%
Monitoring performance of clients’ accounts and where necessary propose remedial measures.
Outputs to deliver this accountability:
• Ensures that appropriate excesses are diarized, and new excess returns filed accordingly.
• Check on daily risk reports and work on exceptions and/or irregular behaviour.
• Provide specific instructions to business and escalate any issue that will need other stakeholders’ attention.
• Ensure all facilities are timely reviewed.
Perform other duties as reasonably assigned.
Education and Experience Required
• B-degree / Advance Diploma / Diploma or Equivalent qualification in Finance, Accounting, Economics, Business Administration, or any other related field
• At least 5 years of experience in Merchant Acquiring and / or card acquiring business environment
• Working general knowledge of acquiring markets, their drivers, industry dynamics, competitor solutions, interchange, and future product service deliverables
• Knowledge of relevant third-party suppliers (e.g. technology)
• An up to date knowledge of industry related developments
• Full and extensive knowledge of NBC acquiring solutions
• An up to date knowledge of Industry related technical development
• Proven personal experience of managing customer situations within complex decision
• May have experience in the Business to Business Financial Services Sector
• Fully aware of Industry trends (local and overseas).
Knowledge & Skills: (Maximum of 6)Competencies: (Maximum of 8 competencies)
• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating
• Strong solutioning, selling and negotiation skills
• Excellent diagnostic skills and rigorous approach to problem solving
• Excellent communication and sound financial skills
• Excellent comprehension skills to understand and interpret industry data and economic trends
• Strong formal presentation skills to gain acceptance to solutions, both internally and externally
• Strong Leadership and team-working skills
• Basic IT Knowledge as well as core banking platform i.e. Flex
• Strong formal presentation skills to gain acceptance to business cases, solutions, both internally and externally
Qualifications
• Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Credit Risk (Meets some of the requirements and would need further development), Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements)
JOB DETAILS:
Job Summary
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal NBC Policies and Policy Standards
Understand and manage risks and risk events (incidents) relevant to the role.
Job Description
Accountability: -35%
• Timely preparation of the credit related internal, regulatory and group required reports as an when required.
• Analysis, evaluation and sanctioning of credit applications and provide recommendations to management. Outputs to deliver this accountability:
• Ensures that all credit applications are assessed within the agreed SLA time.
• Ensuring that his/her assessment and recommendations of credit applications comply with requirements as per approved credit and provisioning policy.
• Appropriately prepare the SNT and credit template for referral to Head of Credit.
• Perform credit reference checks before processing the applications.
Accountability: -25%
Preparation of offer letters and/any other feedback in respect of the approved facilities and issue them to clients via branches immediately after the approval of the facilities.
Outputs to deliver this accountability:
• Provide timely and appropriate feedback to customers via appropriate channels
• Develop offer letters to clients reflecting terms and conditions of the approved credit application.
Accountability: -25%
Filing information into customer information credit monitoring files without fail.
Outputs to deliver this accountability:
• Ensure that all registers are marked appropriately and kept up to date.
• Ensure that all appropriate records are filed in an acceptable ways. Files are appropriately stored.
Accountability: -15%
Monitoring performance of clients’ accounts and where necessary propose remedial measures.
Outputs to deliver this accountability:
• Ensures that appropriate excesses are diarized, and new excess returns filed accordingly.
• Check on daily risk reports and work on exceptions and/or irregular behaviour.
• Provide specific instructions to business and escalate any issue that will need other stakeholders’ attention.
• Ensure all facilities are timely reviewed.
Perform other duties as reasonably assigned.
Education and Experience Required
• B-degree / Advance Diploma / Diploma or Equivalent qualification in Finance, Accounting, Economics, Business Administration, or any other related field
• At least 5 years of experience in Merchant Acquiring and / or card acquiring business environment
• Working general knowledge of acquiring markets, their drivers, industry dynamics, competitor solutions, interchange, and future product service deliverables
• Knowledge of relevant third-party suppliers (e.g. technology)
• An up to date knowledge of industry related developments
• Full and extensive knowledge of NBC acquiring solutions
• An up to date knowledge of Industry related technical development
• Proven personal experience of managing customer situations within complex decision
• May have experience in the Business to Business Financial Services Sector
• Fully aware of Industry trends (local and overseas).
Knowledge & Skills: (Maximum of 6)Competencies: (Maximum of 8 competencies)
• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating
• Strong solutioning, selling and negotiation skills
• Excellent diagnostic skills and rigorous approach to problem solving
• Excellent communication and sound financial skills
• Excellent comprehension skills to understand and interpret industry data and economic trends
• Strong formal presentation skills to gain acceptance to solutions, both internally and externally
• Strong Leadership and team-working skills
• Basic IT Knowledge as well as core banking platform i.e. Flex
• Strong formal presentation skills to gain acceptance to business cases, solutions, both internally and externally
Qualifications
• Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Credit Risk (Meets some of the requirements and would need further development), Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements)
Job Info
Job Category: Several Jobs in one Advert jobs in Tanzania
Job Type: Full-time
Deadline of this Job: 13 December 2022
Duty Station: Dar es Salaam
Posted: 30-11-2022
No of Jobs: 2
Start Publishing: 30-11-2022
Stop Publishing (Put date of 2030): 30-11-2077
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