Summary
Date Posted: Wednesday, April 06, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Our Client an Automotive Company is looking to hire a Customer Service Representative who will mainly work in the field and visit new and existing customers, find customers that have slipped out of our network. The person will offer Company's services, sell parts, service and maintenance contracts as well include different types of inspections for trucks, construction equipment, industrial and marine engines. Ultimately, you will help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth in the service market.

Responsibilities:
• Being the main service market field interface between the company and the customers.
• Selling of parts and service.
• Monitor and follow up of relevant KPI’s.
• Gather customer needs
• Gather customer feedback on dealer and machine/Truck performance
• Gather and report back market intelligence around Aftermarket
• Assist with/handle Commercial Goodwill Requests
• Scout market for creating new business opportunities
• Proactively visits customers to generate dealer business and additional value for the customer.
• Preventive Service Agreements.
• Care inspection
• Proactive monitoring
• Uptime guarantee
• Product updates / campaigns
• Maintenance parts & Lubricants
• Ground Engaging tools
• Selling Consumables
• Sales promotions
• Software options
• Machine/Truck calibration / adjustment
• Computer aided reports and recommendation
• Machine Refurbishment
• Repair parts
• Selling Service kits
• Selling Hoses

Requirements
• Technical degree in Engineering or related fields.
• Good command in English spoken and written.
• Able to create reports and work independent.
• Sales skills and service minded.
• Analytic mindset.
• Previous experience in Original Equipment Manufacturer (OEM) equipment parts sales within mining or construction heavy equipment and trucks/logistics environments preferably European brands.
• Not less than 5 years of mechanical experience trucks or heavy equipment.
• Strong network within the sector to assist in client growth.
• Parts experience
• Good understanding of using computer aided diagnostic tools
• Knowledge in Hydraulics and Electrics
• Valid driver’s license

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
To apply follow this link https://www.shugulika.com/jobs/378 

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