- Dashboard
- Job Detail
Vacancy title:
Customer Experience Representative
Jobs at:
KCB BankDeadline of this Job:
29 June 2022
Within Tanzania , Dar es Salaam , East Africa
Summary
Date Posted: Thursday, June 16, 2022 , Base Salary: Not Disclosed
Learn more about KCB Bank
KCB Bank jobs in Tanzania
JOB DETAILS:
Customer Experience Representative
Job Summary:
• Delivering a high level of service through keeping a harmonious relationship with customers.
• Accord customers with proper information regarding banks products and services
Key Responsibilities:
• Responding to all customer queries related to bank's products and service • Ensure smooth service delivery across the branch
• Queue management
• Matching appropriate products to customers' needs
• Report all issues affecting service delivery
Daily Responsibilities:
• Receiving customer queries and take quick action to resolution and / or forwarding to the appropriate person for resolution.
• Proper follow up on escalated customer queries and complaints to ensure accurate and on time
• resolution
• Accurately record all customer complaints in complaints register.
• Make sure the customers are contacted for feedback on their requests and complaints.
• Provision of account balances
• Promptly attending to telephone calls, maintaining efficiency, and satisfying the caller. Ensuring
• messages are passed on and returning calls where necessary.
• Pin Mailer handling - issuance, usage demonstration, and replacement and ATM lobby
• management.
• Account statement request processing and issuing.
• To receive all the incoming mails and keep records.
• Retain existing customers by building customer loyalty through customer interactions.
• Ensure cleanliness and tidiness of the Banking Hall.
• Queue management and notices display
• ATM card and cheque book ordering
• Prepare and submit customer service reports on time
Minimum Position Qualification And Requirements:
• Bachelor's degree. Business Related
The deadline for submitting the application is 29 June 2022.
CLICK HERE TO APPLY
Job Experience: No Requirements
Work Hours: 8
Level of Education: Bachelor Degree
Job application procedure
The deadline for submitting the application is 29 June 2022.
CLICK HERE TO APPLY
All Jobs
Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.