Customer Experience Designer job at Absa Group Limited
Website :
702 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Customer Experience Designer

[ Type: FULL TIME , Industry: Finance , Category: Management ]

Jobs at:

Absa Group Limited

Deadline of this Job:
11 May 2022  

Duty Station:
Within Tanzania , Dar es Salaam , East Africa

Summary
Date Posted: Wednesday, April 27, 2022 , Base Salary: Not Disclosed

Similar Jobs in Tanzania
Learn more about Absa Group Limited
Absa Group Limited jobs in Tanzania

JOB DETAILS:
The bank is on a Customer Experience Transformation with an aim of clearly defining end to-end customer journeys that improve interactions with our customers. To achieve this, the role-holder will drive the mapping of key Customer Journeys in the bank in a bid to deliver exceptional customer experience and clearly define what existing and potential new-to-bank customers need to either take up a solution with us or join the bank. The bank’s goal is to elevate customer connections and deliver seamless experiences by providing positive ‘moments of truth’.

They key activities to be undertaken are:
• Identify the key Customer Journeys which will drive the highest impact for the bank in elevating customer experience.
• Map out these Customer Journeys, to provide a CX perspective to the customer engagement process, noting the experience the bank wants to provide the customer and the experience the customer wants to receive.
• Identify key customer needs that need to be met from the mapped customer journeys.
• Articulate the gaps coming out between the actual customer experience and the desired state.
• Transform these Customer Journeys by delivering customer-centric designs incorporating systems thinking, customer experience/customer research, and service design, operating model review, commercial analysis, and market knowledge.
• Outline the key areas of action to enable the bank maximize benefits (including efficiencies), and co-o

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
To apply follow this link https://absa.wd3.myworkdayjobs.com/en-US/ABSAcareersite/job/Customer-Experience-Designer_R-15931475-1 


All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Tanzania
Job Type: Full-time
Deadline of this Job: 11 May 2022
Duty Station: Dar es Salaam
Posted: 27-04-2022
No of Jobs: 1
Start Publishing: 27-04-2022
Stop Publishing (Put date of 2030): 27-04-2066
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.