PalmPay is a Pan-African fintech company currently operating in Ghana, Nigeria and expanding to other markets in Tanzania. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.We are seeking a detail-oriented and proactive Asset Recovery Specialist to support the recovery of financed electronic devices (such as smartphones,) from delinquent or defaulted customers. The ideal candidate will have a strong background in collections or asset recovery, with experience in consumer device financing, repossession logistics, and customer negotiation.The role involves tracking delinquent accounts, initiating recovery efforts, coordinating with third-party agents, and ensuring compliance with legal and internal recovery procedures.

Key Responsibilities:

• Monitor and manage a portfolio of delinquent accounts to identify opportunities for device recovery.
• Contact customers via phone, email, SMS, or app notifications to negotiate device returns, settlements, or repayment arrangements.
• Coordinate voluntary return logistics, including prepaid shipping labels, courier pickups, or drop-off points.
• Work with third-party partners such as logistics companies, device refurbishers, or skip tracing agents to locate and retrieve assets.
• Investigate cases of non-returned, lost, stolen, or fraudulently financed devices.
• Use internal systems to track device status, IMEI numbers, and geolocation (if applicable).
• Ensure all interactions comply with consumer protection laws, privacy regulations (e.g., GDPR, CCPA), and company policies.
• Document all recovery actions and maintain detailed case records in CRM or recovery platforms.
• Analyze trends in non-recovery and provide feedback to improve underwriting, fraud detection, and customer support processes.
• Collaborate with legal and compliance teams when escalation or legal proceedings are necessary.

Qualifications:

• Education: Bachelor’s degree in Business, Finance, or a related field preferred.
• Experience:
  • 2+ years of experience in collections, asset recovery, telecom, or device financing industries.
  • Experience working with digital tools and CRM systems such as Salesforce, Zendesk, or recovery-specific platforms.
• Skills:
  • Strong communication and negotiation skills.
  • Analytical thinking and problem-solving ability.
  • Knowledge of mobile device lifecycle, IMEI tracking, and reverse logistics is a strong advantage.
  • Ability to work independently and handle high-volume portfolios.
  • Familiarity with data privacy and consumer protection regulations.

• Monitor and manage a portfolio of delinquent accounts to identify opportunities for device recovery.
• Contact customers via phone, email, SMS, or app notifications to negotiate device returns, settlements, or repayment arrangements.
• Coordinate voluntary return logistics, including prepaid shipping labels, courier pickups, or drop-off points.
• Work with third-party partners such as logistics companies, device refurbishers, or skip tracing agents to locate and retrieve assets.
• Investigate cases of non-returned, lost, stolen, or fraudulently financed devices.
• Use internal systems to track device status, IMEI numbers, and geolocation (if applicable).
• Ensure all interactions comply with consumer protection laws, privacy regulations (e.g., GDPR, CCPA), and company policies.
• Document all recovery actions and maintain detailed case records in CRM or recovery platforms.
• Analyze trends in non-recovery and provide feedback to improve underwriting, fraud detection, and customer support processes.
• Collaborate with legal and compliance teams when escalation or legal proceedings are necessary.

• Strong communication and negotiation skills.
• Analytical thinking and problem-solving ability.
• Knowledge of mobile device lifecycle, IMEI tracking, and reverse logistics is a strong advantage.
• Ability to work independently and handle high-volume portfolios.
• Familiarity with data privacy and consumer protection regulations.

• Education: Bachelor’s degree in Business, Finance, or a related field preferred.
• Experience: 2+ years of experience in collections, asset recovery, telecom, or device financing industries.
• Experience working with digital tools and CRM systems such as Salesforce, Zendesk, or recovery-specific platforms.