6 ICT Officer II (Application Programmer/web developer) job at E-Government Authority (EGA)
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Vacancy title:
6 ICT Officer II (Application Programmer/web developer)

[ Type: FULL TIME , Industry: Public Administration, and Government , Category: Computer & IT ]

Jobs at:

E-Government Authority (EGA)

Deadline of this Job:
08 July 2022  

Duty Station:
Within Tanzania , Dar es Salaam , East Africa

Summary
Date Posted: Friday, June 24, 2022 , Base Salary: Not Disclosed

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Learn more about E-Government Authority (EGA)
E-Government Authority (EGA) jobs in Tanzania

JOB DETAILS:
Duties and Responsibilities
• Develop and implement efficient and effective customer support processes
• Implement proper methodologies to improve first call resolution and technical assistance / support for incoming queries from the Public Institutions
• Conduct analysis of helpdesk activities and make recommendation for increased organizational efficiency and effectiveness
• Co-ordinate collection, analysis, interpretation and presentation of data and statistics;
• Design, develop and manage an enhanced reporting structure which ensures the early identification of reported service faults/breakdown/problem and ensure minimum risk to the business;
• Log, maintain and take ownership of issues reported by the Public Institutions and provide the appropriate reporting information.
• Provide first Level ICT Technical Support and ensure fast resolution of queries from Public Institutions in compliance with Client Service charter and Service Level Agreements.
• Maintain reliable and secured network and personal computing environment including hardware and software.

Qualification and Experience
• Minimum of Bachelor Degree in Computer Science/ Information Technology/ Computer Engineering or related discipline from a recognized institution.
• Strong technical knowledge/ capacity to handle/resolve ICT problems
• Strong skills in customer management practices
• Ability to plan actions and steps to carry out goals to ensure that the agreed targets are met;
• Knowledge of multiple technology domains including software development, Security, database management, networking, and Operating systems (including UNIX/Linux, Ms Windows, Android, and IOS) is preferred.
• Knowledge in Data Analytics, statistical data and interpretations;
• Knowledge in Quality Assurance for developed ICT products / services
• Possession of an ICT related certifications (ITIL, CISA, etc.) and/or certification in Project Management (PMP/PRINCE2 etc.) will be an added advantage.

Work Hours: 8


Experience in Months: 12

Level of Education:
Bachelor Degree

Job application procedure
To apply follow this link http://portal.ajira.go.tz/user/auth/login/5188 


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Job Info
Job Category: Computer/ IT jobs in Tanzania
Job Type: Full-time
Deadline of this Job: 08 July 2022
Duty Station: Dar es Salaam
Posted: 24-06-2022
No of Jobs: 1
Start Publishing: 24-06-2022
Stop Publishing (Put date of 2030): 24-06-2066
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