Customer Experience Representative job at KCB Bank Tanzania
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30 Days Ago
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Vacancy title:
Customer Experience Representative

[ Type: FULL TIME , Industry: Banking , Category: Customer Service ]

Jobs at:

KCB Bank Tanzania

Deadline of this Job:
Friday, April 05 2024 

Duty Station:
Within Tanzania , Dar es Salaam, East Africa

Summary
Date Posted: Wednesday, March 27 2024, Base Salary: Not Disclosed

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JOB DETAILS:
Customer Experience Executive

KEY RESPONSIBILITIES

• Handling customer queries i.e., Handling customers calls and emails coming to KCBT contact center. through social media with collaboration with Marketing Department
• Conducting below the line campaigns/communication through bulk SMS and calls
• Conducting all branches daily system health check surveys
• Handle queries coming through social media with collaboration with Marketing.
• Compile customer experience reports.
• Supporting branches in resolving issues particularly when other units /departments are involved (escalated and long outstanding customer queries)
• Support in deployment of customer experience projects
• Conduct quality checks on raised complaints from branches.
• Participate fully in preparing and supporting customer engagement activities.
• Cross selling other products of the bank
• Facilitate customer surveys (NPS & CES) with the support from Group Strategy team.

Work Hours: 8

Experience in Months: 24

Level of Education:
Bachelor Degree

Job application procedure

Click here to Apply


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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Tanzania
Job Type: Full-time
Deadline of this Job: Friday, April 05 2024
Duty Station: Dar es Salaam
Posted: 27-03-2024
No of Jobs: 1
Start Publishing: 27-03-2024
Stop Publishing (Put date of 2030): 27-03-2056
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